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- Audio Conference Tapes and CD's:
Drafting Service Level Agreement: Keys to Setting & Enforcing Standards
Audio Conference Recording Price: 199.00 -
SUMMARY
Whether you represent the provider or purchaser, service level agreements are inherently challenging. Do you really know how to effectively draft and negotiate service level agreements that protect your clients interests? Join us for this 60-minute audio conference where you and your colleagues will discover:
- Drafting effective SLAs: Critical factors you need to know
- Key issues that arise in the negotiation of service level agreements
- Essential provisions every SLA needs to include
- Key determinations you NEED to address when drafting an SLA
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PROGRAM BENEFITS
This practical 60-minute, audio conference will provide you and your colleagues with how to effectively draft service level agreements that truly protect your clients.
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PROGRAM HIGHLIGHTS
- Service Level Agreements: The Nuts and Bolts
- What are the key terms required for an SLA?
- What factors influence the terms of a service level agreement?
- Performance, tracking and reporting: What you need to know
- Service Level Credits: Obtaining the best leverage for your client
- Keys To Drafting Effective Service Level Agreements
- SLA provisions to include: Gain sharing, reporting requirements & more
- Defining the service levels: Key questions you need to ask
- Structuring termination provisions that protect your client
- How to set service level expectations in a clear, enforceable manner
- Service Level Agreements: Keys To Minimize Risk
- Warranties and compensation for breach of SLAs
- Other remedies for failure to meet SLAs
- Troubleshooting SLA problems: How & when to react
- How to set and enforce service level agreements
- Live question and answer session - Have your specific Service Level Agreement drafting questions answered
- Service Level Agreements: The Nuts and Bolts
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SPEAKER
David M. Klein is a partner in corporate practice in the New York office of Paul Hastings and leads the firm's technology transactions practice. Mr. Klein is an expert on the structuring and negotiation of complex technology and technology-related transactions including outsourcing transactions, technology development and licensing agreements, mergers and acquisitions, joint ventures, strategic alliances, financing and other corporate transactional matters. Some of his accomplishments include:
- Mr. Klein's practice covers all aspects of intellectual property law, including patents, trademarks, copyrights, Internet and e-commerce. Mr. Klein's practice also covers the intellectual property aspects of complex financing transactions including capital markets, securitization and structured finance transactions.
- Mr. Klein has been recognized in Chambers USA 2008 guide as a leader in the field of technology and IT outsourcing.
- Mr. Klein is the author of a book on the handling of intellectual property issues in corporate transactions titled Intellectual Property in Mergers and Acquisitions, published by West Group.
- Mr. Klein's practice has been highlighted on the front page of the New York Law Journal and he has been cited in HRO Today as one of "the 120 Superstars of HR Outsourcing." Mr. Klein is an inventor on a patent application titled Methods and Systems for Electronically Representing Records of Obligations.
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CLE CREDITS
Continuing Legal Education CLE credit is available for an additional $65 per person in states where teleconferences are accredited
(States currently NOT included: KS, OH) -
PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or audiotape) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.
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