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- Audio Conference DVD's and CD's:
Client Retention Strategies: Why Clients Leave and How to Stop Them
Audio Conference Recording Price: 199.00 (U.S. Dollars) -
SUMMARY
To keep your best clients - the ones who have high financial value and are less sensitive to fees, most likely to buy multiple services and the best source of referrals- you need to adopt new approaches to cement client loyalty. Join us for this 60-minute audio conference and discover:
- The top reasons clients leave and how to negate them
- Strategies for maintaining a client relationship over the long term
- Identify opportunities with existing clients you may not have recognized previously
- Strategies to separate yourself from the competition in the mind of the client
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PROGRAM BENEFITS
Do you know how to raise your firm or practice above the competition, accelerate growth, improve profitability and increase partner compensation? It all starts with client retention. Join us for this 60-minute audio conference for strategies to ensure that your clients stick with you.
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PROGRAM HIGHLIGHTS
- The Power of Client Retention: Grow Your Business Along with Theirs
- Strategies to grow the relationship: What constitutes real value for clients?
- Leverage information you already have about the client to increase business
- Ways to identify and quantify potential growth from existing clients
- Strengthen Relationships & Boost Loyalty: Bulletproof Your Key Assets
- How to keep your most profitable clients from jumping ship
- How to develop a Voice of Customer (VOC) process
- Expose opportunities you may not be aware of
- Why Clients Leave and How to Prevent Them From Going
- Ways to increase service and acknowledge the client's value to you
- Techniques to increase two-way information flow
- How to create and use a Vulnerability Matrix to strengthen relationships
- Live Q&A Session: Have your questions answered live!
- The Power of Client Retention: Grow Your Business Along with Theirs
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SPEAKER
Lee Eisenstaedt is founder of L. Harris & Associates, a leading consulting firm that works exclusively with the leaders of professional services firms who want to retain their clients, grow their practices, and increase their partners' compensation.
- With a blended background of 30+ years of professional services and client-side experience, Lee Eisenstaedt is uniquely qualified to understand both sides of the equation and to ask the questions that should be asked. He has also demonstrated his ability to adapt the tools, processes and best practices to a variety of professional services firms.
- Prior to establishing L. Harris & Associates, LLC, Lee spent three years as Chief Operating Officer for the upper Midwest region of RSM McGladrey, the fifth largest accounting firm in the U.S.
- Lee held a variety of senior finance and operations-oriented positions in the consumer products industry. He spent 21 years with the SC Johnson family of companies (the makers of products that include Windex and Pledge), with five of those years spent living and working in Western Europe. Additionally, he worked with Baxter International for six years.
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CLE CREDITS
Continuing Legal Education CLE credit is available for an additional $65 per person in states where teleconferences are accredited
(States currently NOT included: KS, OH) -
PROGRAM MATERIALS
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
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PRICING
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.
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- Audio Conference DVD's and CD's:
